Aim for quality outcomes, not just outputs — that’s how we can drive customer and business value! Designing for outcomes enables us to focus on customer needs and meaningful business results. “Start with the customer experience and work backwards to the technology,” Steve Jobs once said. To write a compelling story, start with the ending as a meaningful destination.… Continue reading Design for meaningful outcomes
Tag: data
The data delivery checklist: principles to design data products
We have flagged selling energy to the grid for the first time as not available for a direct user of Tesla and crypto. Being available is one of the five principles in the Data Delivery Checklist. Where does an end-user fit into this? For the issue Bard has given us, let’s imagine a new smart… Continue reading The data delivery checklist: principles to design data products
Unveiling the experience wheel of true fortune
Our tendency to focus on negative experiences has prevented us from recognizing and seizing the opportunities of another loop. This is better known as the flywheel effect, and the key ingredient is how success can be replicated through a series of logical but effective steps until it links as a chain. (Image source: Neil Webb) Would… Continue reading Unveiling the experience wheel of true fortune
How you can create non-obvious UX research insights
6 tips to sidestep “we already knew it” feedback on a research report Image on https://www.nirandfar.com/hindsight-bias/ Every UX researcher wonders how they can create amazing insights that go beyond expectations and elicit a ‘wow!’ reaction from their audience. Despite conducting numerous rounds of interviews, sometimes our research reports can seem too plain and bland if they… Continue reading How you can create non-obvious UX research insights
Words: the new data commodity
The AI and LLM industry is changing and developing rapidly. How will the industry move forward, become regulated and adjust to this new reality of words as a commodity? We’re starting a new chapter of data commodification through access to and the commodification of words. In a yet unregulated space, product teams need to self-regulate… Continue reading Words: the new data commodity
How to Optimize UX Design for Screen Readers
Achieving digital accessibility and optimizing your platform for screen readers, can be a strategic decision with multifaceted benefits. Not only does it reflect empathy and inclusivity for visually impaired users, but it also potentially expands your audience and the reach of your message. Let’s delve into the importance of UX design for screen readers, practical… Continue reading How to Optimize UX Design for Screen Readers
Finding value at the bookends
Improving the design of solutions by conducting foundational pre-design research and post-launch analyses. The UX research field is experiencing a significant transformation as it becomes increasingly prevalent and expands beyond dedicated user researchers. Both user researchers and “people who do research” are engaging in more user interviews, surveys, and other forms of data collection, recognizing… Continue reading Finding value at the bookends
Cut to the chase and only show important data
Elements that work in this chart ✔ Providing a context The biggest advantage of the chart is putting information about spending in the context of the country’s GDP. This allows a critical approach to the amount of support provided. It sheds new light on the enormity of the gulf between the United States and different… Continue reading Cut to the chase and only show important data
Apple Vision Pro: how to turn people into 24/7 surveillance agents for capitalism
From Apple.com In the world of tech, innovation is a double-edged sword. On one side, we have the allure of cutting-edge technology, promising to revolutionize our lives. But what happens when this revolution infringes on our privacy? The latest product from Apple, the Vision Pro AR headset, is a perfect example of this dichotomy. The… Continue reading Apple Vision Pro: how to turn people into 24/7 surveillance agents for capitalism
Design Risks: How to Assess, Mitigate, and Manage Them
It’s impossible to see into the future and anticipate every possible outcome of our design decisions. As a result, every major design decision comes with risks: risk that the design will be unfamiliar or hard to use or unpopular, risk that it will cost too much money, or risk that it will be abused or… Continue reading Design Risks: How to Assess, Mitigate, and Manage Them
Good UX is not enough without a proper communication plan
To make a design thrive, you should support it with strategies to make it even more robust and accepted. There should be a coexistence between a practical design that should be free of explanation (invisibility) and effective communication (notoriety) Like many designers, I’ve been practicing this mantra all my career: “Good design is invisible,” but… Continue reading Good UX is not enough without a proper communication plan
The purpose of a system is how we shape it
We are not masters of our information, but we can be if we build information systems shaped like human consciousness. Why are our information systems places where ideas go to die? Why are they clogged with shallow, soulless filler? Why can so few of us, and fewer organizations, gain any level of mastery over our… Continue reading The purpose of a system is how we shape it
Starting design work in a spreadsheet
In the early phases of a project a spreadsheet can be a more useful design tool than Figma. If you’re redesigning an existing website there are huge benefits in getting to know the content you’ll be working with. The earlier in the project the better. A little upfront investigation will help you make informed design decisions.… Continue reading Starting design work in a spreadsheet
3 Secure Practices For Business File Sharing
Technology has helped shape today’s business environment. It has made it easier for businesses to interact and engage with customers and other organizations. For one, it allows an organization to share and receive important documents seamlessly. File sharing significantly contributes to a business’s operation. It allows you to share files and access information and documents… Continue reading 3 Secure Practices For Business File Sharing
Getting Started with HTML Tables — SitePoint
HTML tables are intended for displaying tabular data on a web page. They’re great for displaying information in an organized way, and can be styled with CSS to match the look and feel of our website. In this tutorial, we’ll cover the basics of creating HTML tables and adding styles to make them responsive and… Continue reading Getting Started with HTML Tables — SitePoint
Patterns are good
Why should you care about them? Apple Magic Mouse Versus Logitech MX Master. Source: Tidbits A design pattern is a document that describes a common solution to a recurring design problem. According to Tibor Kunert (2009), using design patterns allows designers to quickly find solutions to problems using proven designs, rather than starting from scratch each time.… Continue reading Patterns are good
Turning users into AI, UX personality test, modeling components in Figma
Weekly curated resources for designers — thinkers and makers. Modern products often have a large amount of user research data from different sources: user research interviews, intercom conversations, customer e-mails, surveys, customer reviews on various platforms, and whatnot. Making sense of all that data is a challenging task. A traditional way to do that is to maintain a… Continue reading Turning users into AI, UX personality test, modeling components in Figma
Tips for design influencers, unethical bridges, right-to-left UI
Weekly curated resources for designers — thinkers and makers. Moses, the so-called “master builder” of mid-20th century New York, was very concerned that white-only spaces in America (like beaches) might eventually be opened to all people. When designing the Grand Central Parkway in the late 1920s — a road intended, in part, to give New Yorkers “an easy way to… Continue reading Tips for design influencers, unethical bridges, right-to-left UI
Will nationalism end the golden age of global AI collaboration?
As nationalism divides nations and limits international collaboration, is the future of AI in danger? Artificial intelligence has made tremendous progress in recent years, and much of this progress can be attributed to the open-source software movement. By fostering collaboration and sharing knowledge and resources among developers worldwide, the open-source movement has helped bring together AI… Continue reading Will nationalism end the golden age of global AI collaboration?
Just Enough Research
Just enough research This is a story about developing the sense of knowing when it is enough to research and your gut feeling, as no data will tell you when to stop. Earlier in September, I had the pleasure to be a guest lecturer at Infinum’s first Design Talks event in Skopje. We talked about processes and… Continue reading Just Enough Research
A radical opinion on ChatGPT
Churn out every idea and then burn it down. We need to talk about ChatGPT. Actually, not just ChatGPT but all AI-powered content development tools. Whether it’s text-to-image AIs, or those capable of generating conversational text, computer code, poetry, and more in response to prompts. Artificial Intelligence has been chipping at creatives for a while, and this… Continue reading A radical opinion on ChatGPT
Sketchy Pencil Effect with Three.js Post-Processing
From our sponsor: Get suggestions for improving your content, targeting, and marketing automations to help you increase revenue. In this tutorial, you’ll learn how to create a sketchy, pencil effect using Three.js post-processing. We’ll go through the steps for creating a custom post-processing render pass, implementing edge detection in WebGL, re-rendering the normal buffer… Continue reading Sketchy Pencil Effect with Three.js Post-Processing
How does your team measure UX quality?
This year on my team, we had a moment where we realized that our UX quality was slipping. It started with a few surprising feedback tickets, then we noticed some patterns in our dovetail user research sessions, then got some rather harsh NPS scores, until finally we realized we needed to quantify our UX quality… Continue reading How does your team measure UX quality?
What a robbery taught me about validating assumptions in UX
A reminder to test assumptions when building or designing. At 2am, on Thursday, 10th November 2022, armed men broke down the door to my apartment and then the door to my bathroom where I was hiding. They carted away with my laptop, iPhone, and half my sanity. I wouldn’t say I saw the robbery coming, but… Continue reading What a robbery taught me about validating assumptions in UX