Tag: feel

The 5 Qualities of Site-Specific AI Chatbots

Summary:  Handoff willingness, flexibility, proactivity, emotional responsiveness, and transparency help you build trustworthy AI chatbots that guide users well. Designing a site-specific AI chatbot requires making key decisions even before user testing begins. The five chatbot qualities described in this article — handoff willingness, flexibility, proactivity, emotional responsiveness, and transparency — can guide those early… Continue reading The 5 Qualities of Site-Specific AI Chatbots

25+ Old Style Serif Fonts for Classic Logos

If you grew up in the 80s or 90s, you’ll love these old style serif fonts. This hand-picked collection brings back that classic print shop feel, with lettering like the kind you saw on cereal boxes, book covers, and record sleeves. Download the best old style serif fonts, and use classic serif fonts for logos,… Continue reading 25+ Old Style Serif Fonts for Classic Logos

How to Improve Video Editing Efficiency With AI Tools

Video has become one of the most effective ways to capture attention online, whether for marketing, content creation, education, or personal projects. However, traditional video editing can be time-consuming, requiring users to trim clips, add captions, adjust audio, and optimize videos for different platforms. AI video editors are changing that by automating many of these… Continue reading How to Improve Video Editing Efficiency With AI Tools

Understanding the Basics of Two-Way Radio Communication

Understanding the Basics of Two-Way Radio Communication “Can someone meet the delivery truck at the north entrance?” Silence. The supervisor reaches for a phone, starts scrolling through contacts, and waits for the call to connect. Meanwhile, the truck is still sitting outside, employees are wondering what to do next, and five perfectly productive minutes quietly… Continue reading Understanding the Basics of Two-Way Radio Communication

Game UX: the cursor that wasn’t supposed to be there

A data-backed investigation into one of console gaming’s most debated design patterns. Where it came from, who kept using it, and what ten years of releases actually show. There’s a specific kind of frustration that comes from navigating a console menu with an analog stick cursor. You know exactly what you want. The item is right… Continue reading Game UX: the cursor that wasn’t supposed to be there

Your New UX Habit: Establishing Baselines for Impact

Summary:  Gather baseline metrics before starting a project so your team can demonstrate its impact. Between delivery timelines and limited resources, cutting data collection upfront seems like an efficient choice. Without benchmarks to compare to, however, it’s impossible to demonstrate improvement. (Don’t worry, we have some other options for reducing UX waste.) In fact, one… Continue reading Your New UX Habit: Establishing Baselines for Impact

Rethinking Figma in an AI world

As AI pulls product development closer to code, Config 2026 reveals Figma’s high-stakes gamble to survive an era of agentic workflows in a code-native environment At Config 2026, Figma is responding to AI pressure by expanding its canvas into code layers, motion, and shaders to prevent teams from bypassing design handoffs entirely. The real test… Continue reading Rethinking Figma in an AI world

Context Architecture

Summary:  Context architecture applies information architecture principles to AI systems, helping agents interpret information and produce better, user aligned responses. From Prompts to Context The way we shape AI products has evolved quickly. It started with prompt engineering. Early on, success depended on crafting the right instruction. A well-written prompt could unlock surprisingly strong results,… Continue reading Context Architecture

The Four Design Jobs AI Created (So Far)

Summary:  “AI design” is one label but has forked into four different types of work. What Does “AI Design” Mean? When someone says “AI design,” everyone in the room pictures something different. One person is thinking about using AI to generate component variations for a design system. Another is designing a chat interface. A third… Continue reading The Four Design Jobs AI Created (So Far)

Closing the Loop: What to Do After a Design Critique Ends

Summary:  Most designers invest in running critiques but skip the followup. That missing step is often why feedback culture breaks down. Design critiques generate feedback. But feedback is valuable only if someone closes the loop on it: telling people what changed because of what they said, what didn’t change, and why. This article covers two… Continue reading Closing the Loop: What to Do After a Design Critique Ends

From faster pencil to AI Experience Architect: a designer’s path

You can get there, but it’s about making the effort. The next decade of user experience work is not about prompting better, it’s about owning the systems, the white space, and trade-offs nobody has mapped yet. Most designers I talk to already use AI every day. It makes them so much faster. Sketching faster. Doing research faster. Writing copy faster.… Continue reading From faster pencil to AI Experience Architect: a designer’s path

A year in review: 2023

No, that’s not a typo. I’m writing my year-in-review post for 2023 in 2025. It’s not like 2023 was terrible, but it was intense, and I needed some distance before I could write about it, and then I just forgot to do it. Before I can write about 2024, I have to do 2023 first.… Continue reading A year in review: 2023

What Makes a Logo Memorable? (Psychology + Examples)

Every brand needs a logo, but not every logo gets remembered. You have probably seen thousands of logos, on packaging, apps, storefronts, social media, and most of them left no impression at all. That is not because the designers were careless. It is because designing a logo that actually sticks in someone’s memory is harder… Continue reading What Makes a Logo Memorable? (Psychology + Examples)

Information Seeking in China: A Different Ecosystem, Familiar Behavior

Summary:  Information seeking in China is driven by mobile social-media apps. But how users prompt and engage with genAI mirrors what we’ve seen in the West. Our recent research on information-seeking behavior found that generative AI (genAI) is meaningfully reshaping how people search — cutting through the friction of keyword foraging, accelerating habit change, and… Continue reading Information Seeking in China: A Different Ecosystem, Familiar Behavior

Usability, accessibility, and the human-AI paradigm

The divergence between usability and accessibility in the age of AI and vibe coding Usability and Accessibility Today, during what began as a routine discussion on accessibility with my Project Manager, the conversation took an unexpected turn. She suddenly looped in a senior member of the development leadership to “help move things forward.” In the middle… Continue reading Usability, accessibility, and the human-AI paradigm

Logo Design After AI: How Designers Create Powerful Brand Logos in 2026

AI tools have changed how logo design for brands begins—but not how it succeeds. Today, designers can generate logo concepts in seconds, explore styles instantly, and speed up the creative process. However, creating a logo that is clear, memorable, and meaningful still requires human thinking and strategy. Many people assume AI tools can replace graphic… Continue reading Logo Design After AI: How Designers Create Powerful Brand Logos in 2026

10 Guidelines for Designing Your Site’s AI Chatbots

Summary:  Helpful site-specific AI chatbots clearly state their capabilities, offer relevant prompt suggestions, and quickly signal they know what users are looking at. AI chatbots are increasingly becoming a standard feature on many websites. As more sites adopt them, the question is not only whether to have one — it’s how to design one so… Continue reading 10 Guidelines for Designing Your Site’s AI Chatbots

Less Chat, More Answer: Site AI Chatbots Need to Get to the Point

Summary:  Users turn to site-specific chatbots for quick answers, not a conversation. Design responses that are direct, scannable, and easy to expand when needed. It’s easy to assume that a friendly, conversational AI chatbot might help build customer relationships or make a brand feel more approachable. However, the reality is that users who land on… Continue reading Less Chat, More Answer: Site AI Chatbots Need to Get to the Point

Explainable AI in Chat Interfaces

Summary:  Explanation text in AI chat interfaces is intended to help users understand AI outputs, but current practices fall short of that goal. As AI chat interfaces become more popular, users increasingly rely on AI outputs to make decisions. Without explanations, AI systems are black boxes. Explaining to people how an AI system has reached… Continue reading Explainable AI in Chat Interfaces

WPLP Compliance Platform Review: A Practical Look at How Well It Handles Modern Privacy Requirements

If you own a website, you probably know that a point comes when “just adding a cookie banner” doesn’t cut it anymore. Browsers keep changing how cookies behave, and you must adopt your approach to the evolving privacy laws to stay on the safe side. If your site handles traffic from the EU, California, Brazil,… Continue reading WPLP Compliance Platform Review: A Practical Look at How Well It Handles Modern Privacy Requirements

Insights Aren’t Outcomes: Research Recommendation Breakage

Summary:  Research recommendations often fail to reach users. Without tracking adoption, teams rely on hope instead of evidence to confirm their work creates change. Many research teams do good work. They identify the right problems, recruit the right participants, and run studies that reveal what is really going on. The end product is often packaged… Continue reading Insights Aren’t Outcomes: Research Recommendation Breakage

Intuitive Interfaces: What Actually Makes Them Clear

[unable to retrieve full-text content] Removing roadblocks on the user’s way to understanding your product Partners page for the JoyJam music platform by Outcrowd Expectation: Came, saw, conquered. Reality: Logged in, got confused, left. That’s pretty much what happens when you run into a poorly designed interface. The only “intuition” you feel is the urge to run away.… Continue reading Intuitive Interfaces: What Actually Makes Them Clear

The horrors of designing for omniscience

[unable to retrieve full-text content] What happens when systems decide the human is ‘all-knowing’ Ever click a button and have a system misbehave with no warning, feedback, or a way to undo, only to feel the repercussions minutes or a few days later? This is what I’ve coined “Designing for Omniscience” (and the horrors thereof). It’s… Continue reading The horrors of designing for omniscience