This year on my team, we had a moment where we realized that our UX quality was slipping. It started with a few surprising feedback tickets, then we noticed some patterns in our dovetail user research sessions, then got some rather harsh NPS scores, until finally we realized we needed to quantify our UX quality… Continue reading How does your team measure UX quality?
A reminder to test assumptions when building or designing. At 2am, on Thursday, 10th November 2022, armed men broke down the door to my apartment and then the door to my bathroom where I was hiding. They carted away with my laptop, iPhone, and half my sanity. I wouldn’t say I saw the robbery coming, but… Continue reading What a robbery taught me about validating assumptions in UX
Improv form #1. Drawing by Alexander Pryshyvalka (Instagram) My experience with Minsk Improvisers Orchestra I was always certain that only those who are trained in understanding musical notation and playing music instrument, are allowed to create music — only these special kinds of people are eligible to be called musicians. I’m not one of this special kind… Continue reading How playing improvised music can train the ability to synthesize in design
Stop overwhelming people with numbers. Start with the takeaway. Photo by Klaas on Unsplash This article aims to help designers, product managers, and data scientists pitch data-driven ideas and present UX research. Write stories that don’t overwhelm people with numbers. Prevent data paralysis. Let’s assume that dozens of data points have been pulled as part… Continue reading Data Storytelling Guide: Use a storyboard to present data like a Pixar filmmaker
After my previous blog on the Two Pillars of Accessibility, I was asked on LinkedIn from a peer in the accessibility field how a program could measure and report the empathy pillar of an accessibility program i.e. how much does your company care about accessibility. Measuring the impact of accessibility is relatively easy — you can track… Continue reading Measuring Empathy for Accessibility
Live chat is one of the most powerful tools for customer experience in the current marketplace. In a world where customers are constantly connected to the online world, online chat is a reliable way of getting quick solutions to common problems. Today’s consumers prefer talking to an agent over chat to calling a contact center,… Continue reading Webdesigner Depot
First steps of strategic product research at Glovo by UXR & Data ✏️ Illustrations credits to Ivan Mesaroš / Available on Blush From Spotify, all the way to Microsoft, Booking.com and many more, the leveraging of multidisciplinary teams to conduct product research seems THE WAY to achieve more actionable, comprehensive insights providing a higher likelihood of making… Continue reading How to kick off strategic research if you are NOT Spotify?
Using the color Brown to create sequential and diverging color schemes. Continue reading on UX Collective »
Like a backwards prism, design systems focus the energy of many teams into a single beam. They spread efficiency and consistency, but they also shape culture and hone brand expression. They’re about bringing it all together, across disciplines, to form alignment and a cohesive outcome. What’s the big deal about design systems, anyways? You might have heard… Continue reading Design systems; the great connector
Understanding why specific data visualization techniques work better than others may not be so simple. Visual Pattern — Credits: Omar Flores on Unsplash We easily perceive a design that catches our attention, or elements that are out of place, but then we hardly know how to identify and evaluate them accurately, almost as if their effect acts at the… Continue reading Gestalt psicology for dataviz
What does your design cause which is undesirable or unintended or at odds with the design intent? How does one ask and answer these questions? In these next few posts I’m going to propose some ways of answering these questions that build up in complexity and propose some ways of thinking about causality and modeling… Continue reading What does your design cause?
Breaking UX Preconceived Notions If you’re a UI/UX designer, Product Designer, or work as someone who has some influence in creating the user experience in your products, I think we all can agree on one thing. That’s what makes a good UX is quite subjective. There are a lot of different aspects that could result… Continue reading Breaking UX preconceived notions
Improve the adoption of your design system through components flexibility Thumbnail of Cosmos Design System ❤ This is not a recipe for success or a know-it-all article. Here I’m focusing on the most constant and significant challenge when building design systems — reaching a balance and compromising between flexibility and rigidity of components standards. The components in the… Continue reading Why designers don’t use your design system
How co-design has drastically improved my work Users, engineers, product managers… I’m not the only one designing things around here I find defining a problem challenging. Ideally, at the start of a project all the metrics and objectives form a crystal clear statement. But working with high ambiguity in the platform space, I often start with a… Continue reading Co-creating has drastically improved my designs
In this tutorial we’ll describe two straightforward techniques for protecting HTML email links from being scraped by spammers. Although these techniques cannot guarantee full success, they’ll give you an extra layer of protection. Email Templates on Envato Elements Before we dive in, don’t forget that you can download unlimited email templates with your Envato Elements… Continue reading 2 Ways to Protect Your HTML Email Links (and Prevent SPAM)
Do you want to offer your website content in more than one language and reach a wider customer base, including international customers? The best way to offer a personalized and localized customer experience is through users’ native language. You can reach audiences in languages they speak, even if you do not know a single word… Continue reading The Best WordPress Multilingual Plugins Compared
An active comments area underneath each of your posts is a great way to increase the interaction on your website. Comments offer value to your content, show that your readers care about your site, and give visitors a reason to return. However, you must first make a space where your readers want to hang around… Continue reading 5 Best Comment Plugins for WordPress
Weekly curated resources for designers — thinkers and makers. “User feedback is always a valuable source of information. But if product designers aren’t careful, user feedback can quickly become a to-do list of features organized by whoever yells the loudest and most often. This not only runs the risk of pulling a product team in dozens of different… Continue reading Visual forensics, impostor syndrome, UI color system, accessibility checklist
Usually we are talking about design in a perfect environment: stable internet connection, various tools to use, enough time and safe placement, but what if we erase all of those conditions and put war in your country instead of them? In this article, I will tell you how to design during a crisis. Hello, my name… Continue reading Design and development during turbulent times
Weekly curated resources for designers — thinkers and makers. “I’m sure that you or someone else you know have worked somewhere in the past where you felt that UX people were out of place. After all, UX is an emerging discipline and a lot of organizations want to hire people from our field because no organization wants to… Continue reading Metaverse UX, designing with data, immature orgs, how to ask for gender