Summary: AI will force the transformation of service design by introducing new actors, shifting user dynamics, and redefining success metrics. Service design is the activity of planning and organizing a business’s resources (people, props, and processes) in order to effectively deliver the intended experience. As products and services grow in sophistication, so does the need… Continue reading How Service Design Will Evolve with AI Agents
Tag: Evolving
Evolving animal personas as design tools with interspecies design
How learnings from interspecies design make non-human personas more effective in protecting and engaging animals Photo by redcharlie on Unsplash Just like user personas, non-human personas represent key stakeholders in design—the animals and environments impacted by human creations. With only a few years in design conversation, however, non-human personas are still very much developing. How… Continue reading Evolving animal personas as design tools with interspecies design
Skyline: Evolving CSS Architecture
Skyline helps you create a design system for your website. It encourages a well thought-out CSS architecture, and enables you to develop a reusable and maintainable codebase. The starter kit provides a solid CSS architecture that acts as a scaffolding to support your unique design system. It promotes object-oriented CSS, written in SCSS using BEM… Continue reading Skyline: Evolving CSS Architecture