Summary: Organizations are starting to merge user experience and customer experience into a single function, setting the foundation for a journey-centric-experience practice. Organizational silos and product-centric design make it difficult to resolve friction for customers who use our products and services. User-centered design is applied to digital products, but many pain points in real customer… Continue reading UX and CX Merge: The Shift from Products to Journeys
Tag: Customer
InsFollowPro Review: Boost Your Instagram with Real Followers, Likes, and Views
In the digital age, Instagram has become a vital platform for personal branding and business growth. Yet, building a strong Instagram presence can be a daunting task. Enter InsFollowPro, an Instagram growth service designed to boost your Instagram with real followers, likes, and views. This article provides an in-depth review of InsFollowPro, exploring its features,… Continue reading InsFollowPro Review: Boost Your Instagram with Real Followers, Likes, and Views
Customer Experience Development: Building Stronger Connections with Your Customers
The Power of CX Development: Building Strong Connections with Customers The significance of a customer experience process is increasing rapidly in the e-commerce realm. Without the physical touchpoints applied in brick-and-mortar retail, it encompasses the entire customer journey. The foundation of effective digital selling, therefore, is the seamless fusion of technology, comfort, and human connection… Continue reading Customer Experience Development: Building Stronger Connections with Your Customers
13 Top Great Question Alternatives & Competitors in 2024
Finding the best user testing platform is more challenging than it sounds. There are many existing giants and rising stars in the market. One of them is Great Question. But, if you’ve clicked this article, it means Great Question may not be the best tool for your needs. That’s why we’ve listed… Continue reading 13 Top Great Question Alternatives & Competitors in 2024
What comes after customer-centricity?
Read this and get ready for it. For many years now, I’ve been fascinated by the timeline shown below and pondering what lies beyond the Age of the Customer. These days, I’ve got a pretty good idea about what’s next. The Age of the Customer timeline. Source: Forrester Research First, let’s unpack this timeline and understand how… Continue reading What comes after customer-centricity?
6 Tips for Collecting Customer Feedback (The Right Way)
Feedback is one of the most valuable resources for any business. Informative messages from your customers can tell you a lot about your company. They’re a way to check that your service strategies are paying off and a chance to learn which parts of your product need an upgrade. Reviews and testimonials can also help you… Continue reading 6 Tips for Collecting Customer Feedback (The Right Way)
The Importance of Including Accessibility in Your Web Design
When it comes to a company’s online presence, a fully functional website is key. Beyond making it easy to order products or add an item to the cart, the website must also be simple to use for every person that logs on, regardless of their physical or mental limitations. This is called accessibility, and neglecting… Continue reading The Importance of Including Accessibility in Your Web Design
The Latest Research for Web Designers, December 2020
2020 has been an interesting year, to say the least. And although I’m sure many of you can’t wait until the calendar flips ahead to 2021, it doesn’t look as though we’re going to be able to say goodbye to 2020 so easily. Many of the changes we’ve had to make this year are now… Continue reading The Latest Research for Web Designers, December 2020
Customer Experience Improvements for eCommerce Websites
Websites that sell products pose special problems for web designers and developers. Not only do you need the site to look great, but you need it to function in a way that promotes more sales. eCommerce websites have so many competitors out there that if you don’t maximize each opportunity on the site, they’ll likely… Continue reading Customer Experience Improvements for eCommerce Websites
20+ Best eCommerce Website Templates: Updated for 2020
Adding an online store to your website or creating one from scratch is a great way to increase your business revenue and reach new customers. This is especially true if you’re a small business owner looking to expand your customer base without the big budget needed for another physical location. Incorporating an online store, or… Continue reading 20+ Best eCommerce Website Templates: Updated for 2020
14 Best PHP Event Calendar and Booking Scripts
There are several reasons PHP calendar, booking and events scripts might be a great addition to your website. If you’re a service provider, then it makes sense to have an appointment booking system on your site that allows potential customers to see your availability and select an appointment time and date that is best for… Continue reading 14 Best PHP Event Calendar and Booking Scripts
8 Best SEO Plugins For WordPress
You can build a beautiful WordPress site, but if you don’t optimize your site for search engine rankings, there is a good chance that very few people will see it. Google and other search engines use complex algorithms to boost some websites to first-page rankings and relegate others to obscurity. Search Engine Optimization is the… Continue reading 8 Best SEO Plugins For WordPress
12 Best WooCommerce Plugins for Your Online Store
WooCommerce provides a powerful platform for your online store. With business happening on a global scale, day-to-day tasks like pricing, shipping, and invoicing can get complicated. Luckily, there are a range of WooCommerce plugins available on CodeCanyon that can help you provide a seamless experience for customers, and a painless admin experience for yourself, as a… Continue reading 12 Best WooCommerce Plugins for Your Online Store
The Value of Incorporating Promotional Products into Your Marketing
Businesses thrive on marketing because they have to promote their brands to target consumers. Enterprise owners have a bag of tools that they can reach into for effective market, and promotional products are among them. For aeons, companies have been using branded merchandise like pens and hats to improve their reach. Promotional products have an… Continue reading The Value of Incorporating Promotional Products into Your Marketing
Sharing Painful Experience of Resetting Password on GoDaddy
Forgot Password Screen — GoDaddy Recently, I wanted to purchase a domain on GoDaddy. I searched and found the domain and started a checkout process. However, I was unable to recall my all password. So, I decided to reset the password. When I saw a reset password screen, It asked for “User Name & Customer #”. I… Continue reading Sharing Painful Experience of Resetting Password on GoDaddy
Why human-centered design is an expectation.
Human-Centered Design, in short, is the practice of a management and problem solving process that places people (your customer) at the center of every decision. It requires curiosity and contextual observation, empathy, ideation, iteration, and implementation. “Human-centered” is the core of user, customer, and service experience design (UX, CX, SX). Almost every company has a… Continue reading Why human-centered design is an expectation.
One-Click Desktop, Cam, & Mic Recording Tool for Chrome
Posted · Category: License Free, Video Opentest is the fastest way for you to share knowledge and collaborate more easily through video. The seamless experience makes it perfect for: Walking a co-worker through a project, Bug tracking/QA (both web & mobile), Personalized sales demos, Customer support. Opentest let’s you do all that for free without… Continue reading One-Click Desktop, Cam, & Mic Recording Tool for Chrome
Frustrating Points for Web Developers
Web developing is one of the most important steps while developing a website. This particular activity is very tough as there are huge numbers of technologies that are used for the same. The web developer needs to find out the exact type of developing tools that will help to develop some of the best compatible… Continue reading Frustrating Points for Web Developers