Implementing digital billing solutions stands out as a transformative strategy to bolster financial operations. This adoption optimizes billing processes and significantly improves the customer experience across various touchpoints. Integrating digital billing systems into your operations enables you to handle challenges more efficiently while ensuring a smooth and enjoyable customer journey. This article will explore how… Continue reading Revolutionizing the Checkout: The Impact of Digital Billing on Customer Experience
Tag: expectations
Your AI UX Intern: Meet Ari
Summary: Work with AI tools in UX the way you’d work with an intern: Treat their work as a first pass, double-check their facts, and provide specific instructions. We’ve long recommended working with AI tools like you might work with an intern — providing lots of instructions, guidance, oversight, and correction. This analogy helps avoid… Continue reading Your AI UX Intern: Meet Ari
Documenting design process with Notion
[unable to retrieve full-text content] An ultimate approach to Design Documentation Managing projects efficiently is crucial to keep your work process moving smoothly. Working within a design team, or collaborating with multiple stakeholders, staying organised can be a challenge. This is where a Design Documentation Notion Template comes into play. Design documentation – Notion template A… Continue reading Documenting design process with Notion
UX Design Mistakes of the B2C E-Commerce Galaxy
Want to know more? Come with me to meet some design mistakes in the galaxy of e-commerce far, far away. 1. The petrol station approach – main navigation issue Finding the toilet in a petrol station’s cafeteria can be stressful.You enter the main door and find yourself in an open space. While figuring out if… Continue reading UX Design Mistakes of the B2C E-Commerce Galaxy
Exploring AR Design for Children
Lab Projects Nurturing Innovation Through Lab Projects At UX studio, our lab projects help our team flex their creative muscles and freely explore new ideas, methods and technologies. During lab projects, we work within the studio in a smaller team to achieve a specific goal we’ve set, or develop a product we’ve envisioned. The dedicated… Continue reading Exploring AR Design for Children
Aura: Reimagining Therapy through a Multisensory Perspective
[unable to retrieve full-text content] A service that aims to provide experiential multisensory therapy by building upon the virtues of the self-devised ‘Experience-Therapy Dyad’ and mixed reality. Team Pranoy Kanungo , Nikhil Srivastava, and Sahil R Timeframe 3 Months (July 2021 to October 2021) Designing for Mental Wellness With the passage of time, the value of mental health has solidified… Continue reading Aura: Reimagining Therapy through a Multisensory Perspective
Feedback: The Foundation of the Designer Communication Toolset
Reality hits as soon as you cut into a piece of wood. First, you might blame the quality of the wood. After countless trials and errors, you slowly begin to realize that using a Ryoba requires practice, patience, and technique. Based on my experience and after a series of internal mentoring at UX studio, I… Continue reading Feedback: The Foundation of the Designer Communication Toolset
The 4 Stages of AI Image Generation: An Experience Map
Summary: AI image generation users often follow a similar creative process: ideate, generate, refine, and export. Understanding how expert users use AI tools in the process of image generation can help designers and other beginner users get better at using these tools for their projects; it can also inform the future design of such tools.… Continue reading The 4 Stages of AI Image Generation: An Experience Map
What is User-Centered Design (UCD)? w/Process
With users becoming more and more educated, user-centered design is the secret sauce to the success of your digital product or service. If you are looking to learn how to unlock your product’s potential by adopting a user-centered design approach look no further. In this article, we have collated everything you need to… Continue reading What is User-Centered Design (UCD)? w/Process
Product Testing
Product testing is an essential stage in bringing any new product to market. Before a product is released to consumers, companies will thoroughly test it to identify any flaws or areas for improvement. The goal is to catch issues while the product is still in development. Though testing adds steps in product development,… Continue reading Product Testing
The Ultimate Guide To Writing a Winning Request for Proposal
Embarking on a significant project demands careful planning, a clear vision, and the right partnerships. One of the critical steps in this journey is creating and distributing an effective request for proposal (RFP). It’s a document that outlines your project’s needs and invites vendors or contractors to bid for the job. Crafting a compelling RFP… Continue reading The Ultimate Guide To Writing a Winning Request for Proposal
Customer Experience Development: Building Stronger Connections with Your Customers
The Power of CX Development: Building Strong Connections with Customers The significance of a customer experience process is increasing rapidly in the e-commerce realm. Without the physical touchpoints applied in brick-and-mortar retail, it encompasses the entire customer journey. The foundation of effective digital selling, therefore, is the seamless fusion of technology, comfort, and human connection… Continue reading Customer Experience Development: Building Stronger Connections with Your Customers
Diary Studies: Understanding Long-Term User Behavior and Experiences
Summary: Participants log daily activities as they occur to give contextual insights about real-time user behaviors and needs. Defining Diary Studies A diary study is a qualitative user research method used to collect insights about user behaviors, activities, and experiences over time and in context. During a diary study, participants report their interactions and experiences… Continue reading Diary Studies: Understanding Long-Term User Behavior and Experiences
15 Great Tools & Resources for Designers & Agencies in 2024
Posted · Category: Design, Tools It’s 2024 and the number of web design resources and tools on the market seems overwhelming. That’s good news since you need the right tools and resources to come up with competitive designs. The bad news is, rather than sifting through thousands of products to get the ones that best… Continue reading 15 Great Tools & Resources for Designers & Agencies in 2024
The Art of Engineering AI Prompts
AI By Louise North 3 days ago In the rapidly evolving world of artificial intelligence, the ability to communicate effectively with AI tools has become an indispensable skill. Whether you’re generating content, solving complex data problems, or creating stunning digital art, the quality of the outcomes you receive is directly influenced by the prompts you… Continue reading The Art of Engineering AI Prompts
Three very good standardized UX surveys for industrial use
Pros and cons of the questionnaires SUS, PSSUQ, and ISO 9241–110 plus three more openly available, science-grounded, business-driven UX surveys (all including question sources) User Research Methods User research is one of the most important, if not the most important element of user experience (UX) and design. In this area exist many methods and materials, grounded in… Continue reading Three very good standardized UX surveys for industrial use
How you can create non-obvious UX research insights
6 tips to sidestep “we already knew it” feedback on a research report Image on https://www.nirandfar.com/hindsight-bias/ Every UX researcher wonders how they can create amazing insights that go beyond expectations and elicit a ‘wow!’ reaction from their audience. Despite conducting numerous rounds of interviews, sometimes our research reports can seem too plain and bland if they… Continue reading How you can create non-obvious UX research insights
How ‘collective illusions’ influence decision making
How our perceptions of the world around us and the groups we work in may be misleading This week builds on our previous post on cognitive illusions and perception errors. optical illusions help illustrate how blind we are to the cognitive heuristics we use to make sense of the world around us. What they show is… Continue reading How ‘collective illusions’ influence decision making
Finding value at the bookends
Improving the design of solutions by conducting foundational pre-design research and post-launch analyses. The UX research field is experiencing a significant transformation as it becomes increasingly prevalent and expands beyond dedicated user researchers. Both user researchers and “people who do research” are engaging in more user interviews, surveys, and other forms of data collection, recognizing… Continue reading Finding value at the bookends
Setting up performance reviews for Product Designers
Take a few shortcuts with my comprehensive guide on evaluating designers Why is evaluating designers so difficult? Evaluating the performance of a product designer within a startup or agency environment is challenging. It involves a mixture of objective and subjective data that is synthesized in an attempt to gauge if someone is to be rewarded,… Continue reading Setting up performance reviews for Product Designers
The state of SaaS marketplace UX
A comprehensive review of popular SaaS marketplaces, including Airtable, Figma, Miro, Slack, and Zoom. Designing a SaaS marketplace or platform? Want to understand the SaaS marketplace experience of today? You’re in the right place. In this article, you’ll find a summary of the research I gathered to support my team in building our emerging platform. By reading… Continue reading The state of SaaS marketplace UX
Character creation UX
A guide to CCIs in game design. Walking dressed cyberpunk in a cyberpunk city by Paola Ascanio via MidJourney Character creation is an essential aspect of most video games, allowing players to customize their avatars and immerse themselves in the game world. As a user experience (UX) designer, your role in game design is to create… Continue reading Character creation UX
The way you make me feel — how to set up in-app feedback
The way you make me feel — how to set up in-app feedback The success and longevity of an application depend on positive user acceptance. In order to integrate the users’ problems, needs, and expectations, it is necessary to continuously collect and analyze their feedback. From the various possible feedback channels, I have mapped the best practices for… Continue reading The way you make me feel — how to set up in-app feedback
Loading UX: make users not care about having to wait
An article about the psychology of waiting and how you can make this a positive user experience. Waiting. It’s something we all do every day. Waiting for a response to that message you sent, our food to be delivered, the traffic lights to turn green, and our computers to start at the beginning of the… Continue reading Loading UX: make users not care about having to wait