The Power of CX Development: Building Strong Connections with Customers The significance of a customer experience process is increasing rapidly in the e-commerce realm. Without the physical touchpoints applied in brick-and-mortar retail, it encompasses the entire customer journey. The foundation of effective digital selling, therefore, is the seamless fusion of technology, comfort, and human connection… Continue reading Customer Experience Development: Building Stronger Connections with Your Customers
Tag: expectations
Diary Studies: Understanding Long-Term User Behavior and Experiences
Summary: Participants log daily activities as they occur to give contextual insights about real-time user behaviors and needs. Defining Diary Studies A diary study is a qualitative user research method used to collect insights about user behaviors, activities, and experiences over time and in context. During a diary study, participants report their interactions and experiences… Continue reading Diary Studies: Understanding Long-Term User Behavior and Experiences
15 Great Tools & Resources for Designers & Agencies in 2024
Posted · Category: Design, Tools It’s 2024 and the number of web design resources and tools on the market seems overwhelming. That’s good news since you need the right tools and resources to come up with competitive designs. The bad news is, rather than sifting through thousands of products to get the ones that best… Continue reading 15 Great Tools & Resources for Designers & Agencies in 2024
The Art of Engineering AI Prompts
AI By Louise North 3 days ago In the rapidly evolving world of artificial intelligence, the ability to communicate effectively with AI tools has become an indispensable skill. Whether you’re generating content, solving complex data problems, or creating stunning digital art, the quality of the outcomes you receive is directly influenced by the prompts you… Continue reading The Art of Engineering AI Prompts
Three very good standardized UX surveys for industrial use
Pros and cons of the questionnaires SUS, PSSUQ, and ISO 9241–110 plus three more openly available, science-grounded, business-driven UX surveys (all including question sources) User Research Methods User research is one of the most important, if not the most important element of user experience (UX) and design. In this area exist many methods and materials, grounded in… Continue reading Three very good standardized UX surveys for industrial use
How you can create non-obvious UX research insights
6 tips to sidestep “we already knew it” feedback on a research report Image on https://www.nirandfar.com/hindsight-bias/ Every UX researcher wonders how they can create amazing insights that go beyond expectations and elicit a ‘wow!’ reaction from their audience. Despite conducting numerous rounds of interviews, sometimes our research reports can seem too plain and bland if they… Continue reading How you can create non-obvious UX research insights
How ‘collective illusions’ influence decision making
How our perceptions of the world around us and the groups we work in may be misleading This week builds on our previous post on cognitive illusions and perception errors. optical illusions help illustrate how blind we are to the cognitive heuristics we use to make sense of the world around us. What they show is… Continue reading How ‘collective illusions’ influence decision making
Finding value at the bookends
Improving the design of solutions by conducting foundational pre-design research and post-launch analyses. The UX research field is experiencing a significant transformation as it becomes increasingly prevalent and expands beyond dedicated user researchers. Both user researchers and “people who do research” are engaging in more user interviews, surveys, and other forms of data collection, recognizing… Continue reading Finding value at the bookends
Setting up performance reviews for Product Designers
Take a few shortcuts with my comprehensive guide on evaluating designers Why is evaluating designers so difficult? Evaluating the performance of a product designer within a startup or agency environment is challenging. It involves a mixture of objective and subjective data that is synthesized in an attempt to gauge if someone is to be rewarded,… Continue reading Setting up performance reviews for Product Designers
The state of SaaS marketplace UX
A comprehensive review of popular SaaS marketplaces, including Airtable, Figma, Miro, Slack, and Zoom. Designing a SaaS marketplace or platform? Want to understand the SaaS marketplace experience of today? You’re in the right place. In this article, you’ll find a summary of the research I gathered to support my team in building our emerging platform. By reading… Continue reading The state of SaaS marketplace UX
Character creation UX
A guide to CCIs in game design. Walking dressed cyberpunk in a cyberpunk city by Paola Ascanio via MidJourney Character creation is an essential aspect of most video games, allowing players to customize their avatars and immerse themselves in the game world. As a user experience (UX) designer, your role in game design is to create… Continue reading Character creation UX
The way you make me feel — how to set up in-app feedback
The way you make me feel — how to set up in-app feedback The success and longevity of an application depend on positive user acceptance. In order to integrate the users’ problems, needs, and expectations, it is necessary to continuously collect and analyze their feedback. From the various possible feedback channels, I have mapped the best practices for… Continue reading The way you make me feel — how to set up in-app feedback
Loading UX: make users not care about having to wait
An article about the psychology of waiting and how you can make this a positive user experience. Waiting. It’s something we all do every day. Waiting for a response to that message you sent, our food to be delivered, the traffic lights to turn green, and our computers to start at the beginning of the… Continue reading Loading UX: make users not care about having to wait
Disruptive design patterns — an uncharted territory
Disruptive design patterns — an uncharted territory From Apple’s Dynamic Island to TikTok’s vertical video swipe: Are new design patterns going viral faster than ever? Interface design patterns are recurring proven solutions for solving digital experiences. They are a part of a product designer’s menu of possibilities. With the popularity of libraries and design systems, many visual conventions… Continue reading Disruptive design patterns — an uncharted territory
7 UX Principles to Boost SERPs
User experience is one of the most important principles of web design. There’s no doubt that you focus on UX with every page you design on the web, whether it’s a portfolio, a profile page, or an entire website. Unfortunately, what many experts forget is that UX doesn’t just apply to digital pages. That means that… Continue reading 7 UX Principles to Boost SERPs
How to survive a design career and avoid burnout (Part 2)
[unable to retrieve full-text content] Hi, people in the UX Design and Product world. This post is the second in a series I’m writing, based on conversations I’ve had with Product and Experience Designers and leaders in the field, who prosper despite working in some really harsh environments. And when I say “harsh”, I’m talking… Continue reading How to survive a design career and avoid burnout (Part 2)
How to Prioritise Website Content for Your Next Project
A website can be as big as you want it to be. Or worryingly, as big as your stakeholders want it to be. For some organizations content production for websites is like a conveyor belt that’s always moving. There’s no limit to the amount of content that can be added and this presents challenges around… Continue reading How to Prioritise Website Content for Your Next Project
The Big Challenges in Retaining Remote Workers
The pandemic has enhanced the growing remote work trend in one year. Companies are having a lot of trouble in the human resource department to ensure their employees stay in the organization. Although remote work has come with extra benefits for many organizations, there has been a myriad of challenges in the HR department regarding… Continue reading The Big Challenges in Retaining Remote Workers
3 Ways to Design More Inclusively
Inclusive design is often mistaken for accessibility, or even used as an interchangeable term, which is a good indication that most designers don’t know what it means. Accessibility is a process that seeks to mitigate issues in a design that is not sufficiently universal; inclusive design increases the universality of the design. In real-world terms,… Continue reading 3 Ways to Design More Inclusively
UX Design Doesn’t End With Your Website
User experience design is something that most of us associate with websites. But why isn’t it something we extend beyond the website? Here’s why I ask this: As a consumer, it’s so rare that your only interaction with a brand is through its website. Take an ecommerce site, for example. You buy a product from… Continue reading UX Design Doesn’t End With Your Website
Ethics, UX and our role in all this
[unable to retrieve full-text content] Ethics, UX, and our role in all this We live in a world where our behaviours are accurately being predicted every step of the way. It sometimes feels like apps and products know us more than we know ourselves. This is not necessarily bad, or that we should be scared every… Continue reading Ethics, UX and our role in all this
Observed tensions in the user experience design field progression
[unable to retrieve full-text content] Observed tensions in the user experience career progression I’ve met user experience designers that are happy doing what they love with a strong sense of mission to change the world. I've also seen many of us going through an existential identity crisis with comparable intensity due to the vagueness of… Continue reading Observed tensions in the user experience design field progression
UX Design Tips To Improve Mobile App User Experience
9 Shares Your website represents the most powerful tool of your business to endorse your products and services. It serves as your salesman 24×7, and as such, could be your most powerful asset and a centerpiece of your marketing efforts. A website or an app of your business creates a great impression on a customer.… Continue reading UX Design Tips To Improve Mobile App User Experience
So, You’Ve Won An Exciting Redesign…What Now?
The transitioning of power is fraught with difficulties. Different teams have different values, different experience, different expertise, different priorities, and that leads to different tooling, and different methodologies. It’s tempting to think of web design as an end-to-end process, starting with research and concluding with metrics. The reality is that most designers and developers join… Continue reading So, You’Ve Won An Exciting Redesign…What Now?