10 reasons why NPS is BS (and what you can do about it)

This popular business metric is hurting you. Kim Witten, PhD 22 hours ago·6 min read Organisations have blindly followed the NPS method for nearly two decades, with even the majority of FTSE 100 companies today proudly touting their scores. However, NPS is unscientific and meaningless. Here are 10 reasons to help you understand why, plus… Continue reading 10 reasons why NPS is BS (and what you can do about it)

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ECommerce Metrics That Matter

It’s nearly 2020, and every eCommerce brand should be using key metrics to pinpoint advertising, boost sales and improve fulfillment.  Emma Miller, Senior Editor at Bizzmark, calls metrics the “one thing that can make or break your online presence.” She goes on: “To succeed in the competitive online market, you need to set measurable goals,… Continue reading ECommerce Metrics That Matter

What’s Your 2016 Overview as a Designer?

Image Credit I looked back at what I’ve accomplished in the past year as a designer and wanted to share some insights. Here is an overview: Golden Gate Bridge icon created by Sunny Wang What have I accomplished? 1. I’m now a writer on Medium and an Invision Blog contributor. 2. I led a few redesign… Continue reading What’s Your 2016 Overview as a Designer?