This month’s collection of the best new websites launched or updated in the last four weeks features color, and more color, and then — just for good measure — a bit more color. Yellow is a hue of choice, but you’ll also find burnt orange, rich purples, and greens and blues in equal measure. What… Continue reading 20 Best New Websites, March 2021
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Which Metric Should You Use to Measure Customer Satisfaction?
The “Net Promoter Score” and the “Customer Effort Score” are two ways of measuring customer satisfaction. Let’s look at the similarities and differences. In UX design, metrics are used to measure how something is performing, and the “Net Promoter Score” (NPS) is recognised as being the gold standard of measuring satisfaction. Satisfaction may be a fairly… Continue reading Which Metric Should You Use to Measure Customer Satisfaction?