Should I be using NPS to measure customer loyalty in SaaS? [unable to retrieve full-text content] Focus on what you can do for the customer, not what the customer can do for you. Continue reading on UX Collective » Related posts: What’s Your 2016 Overview as a Designer? 10 reasons why NPS is BS (and what you can do about it) Setting up performance reviews for Product Designers Three very good standardized UX surveys for industrial use