The Ask: Enhance the chatbot experience and improve the user on-boarding process. User Goals: Ability to make a reservation easily Ability to create an account quickly Ability to alter existing reservations (Ex// Cancellations, extending time) Business Goals: Provide users with a positive reservation experience at HanaHaus AND on-the-go Increase customer engagement with the chatbot Convert… Continue reading HanaBot Reservation Chatbot — A Case Study
Tag: SAP
How SAP Fiori Can Help Transform User Experience?
In a context of digital transformation, many companies using SAP for their internal and external needs underestimate the importance of user experience. A lot has been said about SAP UX in terms of technology and design but still, the skills necessary for good user adoption are in short supply. That’s why SAP providers are in… Continue reading How SAP Fiori Can Help Transform User Experience?