The Ask: Enhance the chatbot experience and improve the user on-boarding process. User Goals: Ability to make a reservation easily Ability to create an account quickly Ability to alter existing reservations (Ex// Cancellations, extending time) Business Goals: Provide users with a positive reservation experience at HanaHaus AND on-the-go Increase customer engagement with the chatbot Convert… Continue reading HanaBot Reservation Chatbot — A Case Study
Tag: User Personas
Ancient Districts: 1-Week UX Design Challenge
Ancient Districts iOS App Project Brief I was asked to do a 1-week design challenge to create a mobile app that allows users such as tourists, school kids, parents etc., to view historical sites around Dubai and learn more about them. Although it was a challenge to work on this project while working full-time and with… Continue reading Ancient Districts: 1-Week UX Design Challenge