The Ask: Enhance the chatbot experience and improve the user on-boarding process. User Goals: Ability to make a reservation easily Ability to create an account quickly Ability to alter existing reservations (Ex// Cancellations, extending time) Business Goals: Provide users with a positive reservation experience at HanaHaus AND on-the-go Increase customer engagement with the chatbot Convert… Continue reading HanaBot Reservation Chatbot — A Case Study