Summary: People trust AI more when it seems smarter rather than sentient. AI emotions can reduce trust in factual, task-oriented work and reduce AI reliability. A common concern from attendees of our Designing AI Experiences course is how to help users develop trust with artificial intelligence (AI). One technique that designers are frequently tempted to… Continue reading Prioritize Smarts over Sentience to Increase Trust with AI
Tag: Implications
The way you make me feel — how to set up in-app feedback
The way you make me feel — how to set up in-app feedback The success and longevity of an application depend on positive user acceptance. In order to integrate the users’ problems, needs, and expectations, it is necessary to continuously collect and analyze their feedback. From the various possible feedback channels, I have mapped the best practices for… Continue reading The way you make me feel — how to set up in-app feedback
The Future of Web Design is in Our Hands
For the past 20 years, the Web has evolved via a single portal (the desktop browser) and a single paradigm (the page). In the last two years both have been obliterated by the proliferation of new Internet-connected devices and browser technology. The Web as we know it is undergoing a transformational shift in how information is delivered, created,… Continue reading The Future of Web Design is in Our Hands