The Fundamentals of trust in UX design In my previous article I described what trust exactly is, and what the fundamentals of trust are. Using these fundamentals (Benevolence, Integrity, Credibility, and Reliability) and knowing what UX contains, we can make a relationship between the Fundamentals of Trust and UX design. 1. Benevolence in UX “UX is, by… Continue reading Can we gain the user’s trust for digital apps through UX design?
Category: UX
Empathy – a key UX Design skill that no job description talks about
Surya Ravindran PillaiBlockedUnblockFollowFollowing Mar 17 “Pay attention to what users do, not what they say.” – Jakob Nielson. Today, let’s talk about a vital quality that a UX Designer must have, one that is often not included in UX Design job listings – Empathy. One often associates design projects with aspects like functionality, layout, look… Continue reading Empathy – a key UX Design skill that no job description talks about
How do you know when design is done?
Some questions just can’t have simple answers, can they? I have been dealing with this question, how do you know when design is done, for many years now. A deep observation of design from multiple angles had led me to appreciate assessments as tools to improve best practice. That led me to elaborate upon user… Continue reading How do you know when design is done?
How to stay resilient (and keep your sanity) as you face pressure
1. Unpack Your Emotions The first strategy I want to talk about is the importance of moving through your emotions. “It’s okay to not feel good. It doesn’t mean I’m bad. It doesn’t mean that I’m never going to succeed. It just means that I don’t feel right, right now, and I need to address that.… Continue reading How to stay resilient (and keep your sanity) as you face pressure
My passion for UX explained through my other life passions
Today, I had a mind-changing interview. And it all started with the simple question of… “What makes you stand out as a Designer?” I blurted out some cookie-cutter response like “I am someone who is extremely empathetic and detail-oriented.” Suffice to say, my interviewer was not impressed. Suffice to say, I did not stand out to him… Continue reading My passion for UX explained through my other life passions
One minute of silence for digital design
Am I a kind of ‘zombie designer’ then? Yep, those two holes in my trousers were probably for something.But how did I get here? I couldn’t say that I remember a specific moment… maybe it’s like Italy, my home country, in which everything gets a little worse every day, very very slowly, in a way that… Continue reading One minute of silence for digital design
Why I love IKEA’s customer experience
Liat AbadiBlockedUnblockFollowFollowing Mar 2 I just crave simple things that get the job done. But when it comes to IKEA, it’s not just the basic furniture that currently fits my needs (well-designed, functional, affordable and happily being abused by my cat and 3 little kids), it’s the holistic customer journey I’m always impressed by, feeling… Continue reading Why I love IKEA’s customer experience
3 things I wish UX designers would do when in a new job
Anirudh B BalotiaaBlockedUnblockFollowFollowing Jan 30 ONE: Be curious 24×7 Photo by Joseph Rosales on Unsplash If you are a parent, this is fairly easy. Just observe your child. If you have a child who is less than 3 years, you will be surprised how curious they are. When joining a new place of work, have this kind… Continue reading 3 things I wish UX designers would do when in a new job
The designer struggle, it be real
Coming of Age The Beginning: From 2014–2017, I was fortunate to have a stellar partner-in-design (crime) and mentor to work with, Scott Kiekbusch. Together, albeit unknowingly, we embarked on a design pilgrimage that transformed us from design practitioners working in the user experience space into digital product designers. And we would come to learn how to… Continue reading The designer struggle, it be real
The process of building a dashboard and developer documentation portal from scratch
2. The Developer Portal To make the most out of the API and the products (aggregation, payments, data enrichment and personal finance management), the developers will need resources and information. All of this is gathered in the Developer Portal. In detail, you’ll find: 2.1 Guides & TutorialsThe guides are there to help developers set up.… Continue reading The process of building a dashboard and developer documentation portal from scratch
The product designer role and good qualities to become one
The UX design is divided into four and called the UX Quadrant Model. 1. Experience Strategy UX strategy is a mixture of UX design, business strategy, and goals. “It’s the identification of the guiding principles for how a company will compete in its industry and where you should invest to achieve business objectives” — (Levy, 2015). It is… Continue reading The product designer role and good qualities to become one
Why you shouldn’t include disabled interaction elements in your design system
Chris AthertonBlockedUnblockFollowFollowing Feb 12 Disabled interaction elements: why you everywhere? Not all users know that an interaction design element can _have_ disabled state. I’ve seen users clicking and clicking, and just not understanding why a button or other element won’t work. You may not have seen this behaviour, but that doesn’t mean it doesn’t exist. These… Continue reading Why you shouldn’t include disabled interaction elements in your design system
Dark mode, white space, brain surgery, Sketch 53 — and more UX this week
Do I have to add a dark mode now? ›Drawbacks and benefits of adding a dark mode to an app or website. Why isn’t the internet more fun and weird? ›Sure, we have Dark Mode now. But where did all the glitter go? Humans, not users ›UX has a big problem: instead of seeing human… Continue reading Dark mode, white space, brain surgery, Sketch 53 — and more UX this week
My DoorDash Order Manager Redesign — a UX Case Study
Type Considerations The official font for DoorDash is TT Norms, which is a modern geometric grotesque created by the Russian type foundry TypeType. It’s a neutral font with humanist sans-serif qualities which gives the characters a sense of warmth and personality. I couldn’t afford to purchase TT Norms from their store so I substituted it… Continue reading My DoorDash Order Manager Redesign — a UX Case Study
Action needed: this will take you 20 seconds
[unable to retrieve full-text content] Short version: We are migrating our newsletter service to another platform, and need you to re-enter your email address here in order to continue to receive our weekly UX links: https://newsletter.uxdesign.cc/ Why: You receive emails like this one because you have clicked on “Follow” on our Medium publication at some point.… Continue reading Action needed: this will take you 20 seconds
Guidelines for constructive and empowering design feedback and critique
Patrick ThorntonBlockedUnblockFollowFollowing Jan 30 Photo by Alvaro Reyes on Unsplash Regular, well-run feedback and critique sessions are critical for helping to refine a product and make it great, and a lot of these sessions do not help accomplish those goals. Doing critique and feedback sessions in a way that is constructive and empowering, without hurting feelings… Continue reading Guidelines for constructive and empowering design feedback and critique
Why are you not designing your day-to-day experience?
Fabricio TeixeiraBlockedUnblockFollowFollowing Jan 29 The other day a coworker and I were chatting about our phone’s home screens and the way we organize our app icons. We spent good ten minutes describing to one another our implicit rules on how we prioritize homepage icons, how we choose apps that will sit on the edge vs.… Continue reading Why are you not designing your day-to-day experience?
Finding my footing in the ocean of UX Design
So, it is 2016 and my manager took the gamble and gave me the cherished role of “User Experience Designer”. I had already started reading up online about User Experience Design career. Now, searching and learning about UX Design career is like “looking for disease based on symptoms on WebMD”… the magnitude of skills and… Continue reading Finding my footing in the ocean of UX Design
UX designer’s identity crisis
Kaja Laura ToczyskaBlockedUnblockFollowFollowing Jan 22 If you’ve worked as a UX designer for at least 2 or 3 years now, you must have read all these stories and tweets about how UX design is dead, it doesn’t really exist, or how the industry is changing and UX design will be dead in a few years… Continue reading UX designer’s identity crisis
Driving design system adoption
Backstory I joined the digital design systems team at REI in May 2018, about a month ahead of a planned MVP launch of a shiny new design system. As Program Manager, my initial objectives were to lead communication around the launch and drive adoption of the system parts and pieces across our product portfolio. Over… Continue reading Driving design system adoption
Medium took all the fun out of clapping
Alec ZaffiroBlockedUnblockFollowFollowing Jan 15 My love/hate (but mostly love) relationship with Medium continues. I write this with sincerity, not spite. All I want is to offer a few, hopefully valid, points from my perspective as an avid user. I’ll start with some transparency: I have no idea what it takes to run an online publishing… Continue reading Medium took all the fun out of clapping
Designers need to understand data to create and measure business impact
In the report “The Business Value of Design” recently published by McKinsey & Company there are four themes that are key for business and design leaders to focus on if they are committed to maximizing the business benefits of design in their organizations: Cross-functional talent Continuous iteration User Experience Analytical leadership The report leaves us… Continue reading Designers need to understand data to create and measure business impact
Productivo time management — a UX case study
After hearing many of my friends and co-workers talk about forgetting assignments or their problems balancing school with work, I made my next UX case study a daily planner app. As someone who lives with a bullet journal attached to her hip, I wanted to understand why the people around me didn’t use the myriad… Continue reading Productivo time management — a UX case study
Go Rogue: how to turn frustration into opportunity
Managing frustration Communicate: Sending up a flare Communication and escalation are your best friends. Communicate with your mentors and managers about your frustrations, this helps move the energy out of you and place it above you. It’s like sending your energy up into the air like a flare. Your mentors are there to help you. Once… Continue reading Go Rogue: how to turn frustration into opportunity