Summary: When users don’t clearly understand how systems function, they develop unique (and often incorrect) theories to explain their experiences. In user research, we often hear people describe how they think technology works. Sometimes, those theories are accurate, but most often, they are not. Through the many user interviews, field studies, and user testing sessions… Continue reading Technology Myths and Urban Legends
Tag: Kansas City
Resist — or reach out? Thoughts on entrepreneurship and diversity
re·sist·ance: the refusal to accept or comply with something; the attempt to prevent something by action or argument; the ability not to be affected by something adversely. #Grabyourwallet, weekly marches, Facebook and Twitter posts galore — our anger won’t subside any time soon, and for good reason. Its expression is powerful and meaningful. But how does Melissa,… Continue reading Resist — or reach out? Thoughts on entrepreneurship and diversity