We’ve all been there. It’s 4pm on a Friday afternoon, you’re already in your “weekend outfit” (underwear and hoody combo) and you get an email. It’s Client X: Hey, erm, I’ve just had a couple of thoughts, can we talk? Wearily, you reach for the phone. Sure enough, the “couple of thoughts” become a rambling… Continue reading The Art of Persuasion: How to Handle Clients With Mad Ideas